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SHIPPING & EXCHANGES

EXCHANGE POLICY

Hood By Air will grant exchanges or store credit on select merchandise. Under no circumstances will Hood By Air offer full refunds. All sales are final on t-shirts, bodysuits, underwear, shoes, bags, accessories, and sale merchandise. Exchanges for our eligible items must be requested within 2 business days of receipt of shipment.

Items cannot be exchanged without authorization sent directly from Hood By Air. The customer must provide proof of shipment within 5 business days following the issuance of a Exchange Authorization.

All items on markdown are Final Sale. No returns or exchanges will be permitted.

To request an Exchange Authorization, e-mail us at weborders@hoodbyair.com and provide your name, order number, the name of the item(s) you wish to exchange, and a reason for the exchange.

The customer is responsible for paying all shipping costs for the return. The customer will not be refunded for any costs associated with the original shipment.

The customer will incur a 30% restock fee for any unsolicited returns or package refusals.

Shipping

Our goal is to fulfill your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders are shipped via UPS. Domestic and international orders are typically shipped within 48 hours. For international shipments, customer is responsible for all import duties and taxes. Hood By Air is not accountable for any fees charged by customs.

Hood By Air will ship globally where possible.

All Shipments will require an adult signature.

Orders cannot be shipped to P.O. boxes or APO/FPO addresses. Orders cannot be shipped COD.

DELIVERY TIME

All orders will be shipped from New Jersey.

Hood By Air will ship globally where possible.

Domestic

UPS ground (1-5 Business days)

International

UPS Standard

Delivery in 3-7 Business days to Canada and Mexico

UPS Expedited

Delivery in two business days to Canada

Delivery in two or three business days to Mexico

Delivery in three or four days to Europe

Delivery in four or five days to Asia and Latin America

UPS Worldwide Saver

Next business day delivery to Canada and Mexico

Delivery in two business days to Europe and Latin America

Delivery in two or three business days to Asia

PRODUCT AVAILABILITY

We reserve the right to limit the quantity of Products we supply. While we make every effort to only display items that are currently in stock and available to ship, there may be instances from time-to-time where we run out of stock of a particular product. In these instances your order will be canceled and a member of our customer service team will notify you. Items in your shopping cart are not reserved and may be purchased by other customers.

Purchase for Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you confirm that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Sales Tax

Sales Tax is charged to those orders shipped within the state of New York. All apparel under $110 is tax exempt. For apparel over $110 the applicable tax rate is 8.875%. Sales tax is not charged to orders shipped to states outside of New York.